Systéal delivers to the following countries: Metropolitan France, Belgium, Switzerland, Luxembourg, Germany, Austria, Spain, Netherlands, Poland, Portugal, United Kingdom.

For delivery to a country not included in this list, please contact us for a quote via our contact form.
Delivery is mainly carried out by GLS. For large packages, transport is provided by UPS (France only).

The carrier delivery time must be added to the 8–10 days needed to prepare the order (custom cuts).
Shipping fees are calculated based on the weight, dimensions (especially the maximum length allowed by the carrier) and destination from our premises in Neuilly-Plaisance.

 The customer may pick up purchases without delivery fees from the premises, located in Neuilly-Plaisance in Seine-Saint-Denis (93).

General terms and conditions of sale
These general terms and conditions of sale are intended to inform any potential consumer, whether a natural or legal person, of the terms and conditions under which will proceed with the sale and delivery of ordered products. These general terms and conditions of sale also define the rights and obligations of each party within the framework of the sale of products by the seller to the consumer.
These conditions apply, unrestrictedly and unreservedly, to all sales by the seller of the products offered on the website
Any order made on this website implies acceptance of these terms and conditions.

1.1. The prices of our products are stated in euros (before tax). Prices are stated excluding shipping fees, which are charged in addition to the price of the products bought according to the total amount of the order.
1.2. All orders, wherever they are made, are payable in euros.
1.3. reserves the right to modify its prices at any time. However, all products will be billed based on the prices valid at the time of placing the order, as long as the item is available on this date. This modification will be signalled to the customer before ordering.
1.4. The VAT rate indicated on the order form is the one that applies on the day of the order.
1.5. The applicable VAT rate, wherever the origin of the purchase, is the seller's rate, i.e. 20% on the product.

1.6 For made-to-measure cut items, there is usually a minimum sale price. This minimum price is stated on the product sheet.

For items measured to the m² (aluminium or plexiglas sheets, for example), the price for the m² may vary according to the dimensions chosen.

Products purchased on the website remain the property of Systéal until the full price is received by the seller.

Orders made on the website are made through several stages, each of which is completed with the buyer's click of the mouse. The final confirmation during the order process is equivalent to an acceptance of the information linked to these general terms and conditions of sale.

In accordance with article L111-1, the consumer must be given access by the seller to information on the essential features of the item before the contract is concluded. Notwithstanding this, you declare to have read and accepted these general terms and conditions of sale before placing your order.

When the customer confirms their order, this confirmation acts as an acceptance of these terms and conditions of sale. Their application cannot be questioned, except in the case of a withdrawal within 7 days of the order being received (except custom-cut products).

Return fees in the event of withdrawal are payable by the customer.

In accordance with article 1369-2 of the French Civil Code, Systéal commits to confirming the customer's order through a receipt notification sent by email within 24 hours of the order being placed. This will specify the content of the order, its cost, the payment method chosen and the delivery method.

Unless there is evidence to the contrary, the data recorded on that is archived by the seller constitutes evidence of all transactions made between Systéal and its customers.

As stipulated in article 1369-1 of the French Civil Code, the products and prices offered on are valid while they are visible on the site, subject to availability. For products that are not in stock in our warehouse, our offers are valid subject to availability with our suppliers. For this reason, product availability notifications will be provided when you place your order.
As this information comes directly from our suppliers, there may be occasional errors or modifications. In the event where the product is unavailable after you place your order, we will inform you via email or post as soon as possible.

As our conditions are those applicable on the day of the delivery, delivery fees are indicative and non-binding.
Delivery times are given on an indicative basis and are non-binding. They cannot bring about any penalties or compensation.
In the event of a non-compliant or imperfect delivery, our guarantee is strictly limited to the simple replacement of the affected items. Our liability will not be engaged and we will in no way have to pay any fees for removal, refitting, rehabilitation or transport.
Items may only be returned with our express agreement and with indication of the order's invoice date and number.
We reserve the right to remove items from sale and shall not be held responsible for errors that may appear in this catalogue.
The only payment methods available are bank card (Visa, Mastercard), cheque and bank transfer. The total order amount will be debited within a maximum of 7 days from the payment confirmation on the website.
In accordance with article L121-20 of the French Consumer Code, the customer has a withdrawal period of 7 days counting from the date the order is received. In this case, the customer must return the whole order with a photocopy of the invoice and a refund request letter. Products must be returned unused in perfect condition in their original packaging. Where necessary, Systéal reserves the right not to refund the customer or to give a partial refund.
Exceptions: all custom-cut products.

Moreover, Systéal reserves the right to change the choice of carrier selected by the customer at the time of order, if the transport services offered are the same or better, especially regarding delivery times.

Any total or partial reproduction of the website is strictly forbidden.

Systéal commits to not revealing the data you give to us to third parties. This is confidential.
It will only be used to process your order and to strengthen and personalise the communication and products offered to customers of Systéal, especially through newsletters sent from the website to which you have subscribed and within the context of website personalisation according to your interests.
You have the right to access, rectify and oppose the personal data that concerns you. To do this, simply make a request online or via post, indicating your name, surname, address and, if possible, your customer reference number.

The products on offer are compliant with current French legislation and with regulations applicable in France. Systéal shall not be held liable in the event of non-compliance with the legislation of the country to which the product is delivered (in the event of a product ban, for example). It is your responsibility to check your ability to import or use certain products or services with the local authorities.
Photographs and images reproduced to illustrate the products on offer are provided on an indicative basis. Systéal shall not be liable for the non-implementation of the contract in the event of force majeure, out of stock items, general or partial strike including that of the postal service and transport and/or communication services, floods or fire. In the case of business purchases, the seller shall not be liable for any indirect damage caused by these conditions, including operating loss, profit loss, loss of opportunity, damages or fees that may arise due to the purchase of products. Systéal shall not be liable for any indirect damage that may occur due to the purchase of its products.
The seller shall not be liable in the event of the recipient's absence upon delivery of the products and/or in the event where the customer (or person designated by the customer) is late to pick up or does not pick up the products from the carrier following a delivery notice.
Note concerning phishing: this is a way of deceiving the user by making a perfect copy of a website and making the consumer believe that they are ordering from the merchant's official site. Should the seller (Systéal) be a victim of this manipulation, its liability shall not be engaged as the company itself is a victim.

This contract is subject to French law. The original language of this contract is French. In the event of a dispute, the French courts will be the only competent authorities.